Collections Services: Electronic Resources & Serials Acquisitions

Some e-resource access issues have fairly simple solutions that any staff member can assist with. Here are some examples:

1. Accessing resources on the open web, not the library website

Problem: A patron is unable to access a resource because they are not using the proxied link from the library website. 

http://www.nexisuni.com

Solution: Direct the patron to the correct URL on the library website (A-Z database entry, catalog record, or journal page). 

https://login.proxy.lib.duke.edu/login?url=http://www.nexisuni.com

2. Accessing a journal outside of Duke's coverage dates

Problem: A patron is trying to access an e-journal for a particular date, but it falls outside Duke's coverage range.

Article date - 5/7/2010 

Coverage range: 05/20/1985 - 12/31/2004

Solution: Search elsewhere for the journal or submit an ILL request.

3. Accessing resources off-campus but not using a remote access method

Problem: A patron is conducting research off-campus but is not using a remote access method. 

Solution: Help the patron use one of the remote access methods listed on the off-campus access webpage

4. Accessing a resource using an outdated/broken URL

Problem: A patron is trying to access a resource using a bookmark or URL that they copied in their notes. This URL is outdated, which results in a broken link.

Old link: https://login.proxy.lib.duke.edu/login?url=http://tongji.oversea.cnki.net/

Solution: Check the library website for the updated link. Encourage the patron to bookmark the library catalog record, A-Z record, or journals page. 

Updated link: https://login.proxy.lib.duke.edu/login?url=https://data.oversea.cnki.net