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Duke University Libraries
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Electronic Resources & Serials Acquisitions
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Duke Kunshan University
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Ford, Law, and MCL
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Sponsored Accounts
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Troubleshooting
Collections Services: Electronic Resources & Serials Acquisitions
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How can I access The New York Times via Duke University Libraries?
Last Updated:
Dec 06, 2024
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Topics:
Authentication
Resource-Specific
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Views:
188
I need to share an e-resource link with a patron. Which URL should I use?
Last Updated:
Jan 09, 2025
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Topics:
Links
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Views:
95
What are some first steps for troubleshooting an e-resource access issue?
Last Updated:
May 28, 2024
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Topics:
Troubleshooting
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Views:
84
What is the proxy URL?
Last Updated:
May 23, 2024
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Topics:
EZproxy
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Views:
66
What is the Library Access button and where can I find it?
Last Updated:
May 28, 2024
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Topics:
AskTech - General Info
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Views:
64
Which resources implemented SSO?
Last Updated:
Feb 13, 2025
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Topics:
Authentication
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Views:
63
What resources are explicitly blocked for DKU patrons?
Last Updated:
Aug 06, 2024
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Topics:
AskTech - General Info
Duke Kunshan University
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Views:
62
What are common e-resource terms? (Glossary)
Last Updated:
May 28, 2024
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Topics:
Glossary
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Views:
50
When do I refer an issue to AskTech?
Last Updated:
May 21, 2024
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Topics:
AskTech - General Info
AskTech Required
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Views:
50
Why is a patron getting the "Insufficient Access" webpage on the library website?
Last Updated:
Jun 03, 2024
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Topics:
Error Messages
EZproxy
|
Views:
47
Which resources implemented SSO?
Last Updated:
Feb 13, 2025
|
Topics:
Authentication
|
Views:
63
What resources are explicitly blocked for Sponsored Account Users?
Last Updated:
Jan 31, 2025
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Topics:
Sponsored Accounts
|
Views:
6
A patron got temporarily blocked on the library website. Why are they still blocked from accessing library resources after time has elapsed?
Last Updated:
Jan 22, 2025
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Topics:
AskTech Required
Error Messages
|
Views:
32
Why is a patron getting the "Temporarily Blocked" webpage on the library website?
Last Updated:
Jan 16, 2025
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Topics:
AskTech Required
Error Messages
|
Views:
27
We used to have access to a resource, and now I'm not seeing it. What happened?
Last Updated:
Jan 09, 2025
|
Topics:
Discovery
Troubleshooting
|
Views:
32
I need to share an e-resource link with a patron. Which URL should I use?
Last Updated:
Jan 09, 2025
|
Topics:
Links
|
Views:
95
How can I access The New York Times via Duke University Libraries?
Last Updated:
Dec 06, 2024
|
Topics:
Authentication
Resource-Specific
|
Views:
188
What are Sponsored Accounts?
Last Updated:
Nov 15, 2024
|
Topics:
Sponsored Accounts
|
Views:
1
Why is a patron getting the "Invalid Account" webpage on the library website?
Last Updated:
Nov 15, 2024
|
Topics:
AskTech Required
Error Messages
|
Views:
4
Why is a patron getting "Invalid URL" webpage on the library website?
Last Updated:
Nov 13, 2024
|
Topics:
AskTech Required
Error Messages
EZproxy
|
Views:
32
What are some first steps for troubleshooting an e-resource access issue?
Last Updated:
May 28, 2024
|
Topics:
Troubleshooting
|
Views:
84
What are common solutions for e-resource access issues?
Last Updated:
May 24, 2024
|
Topics:
Troubleshooting
|
Views:
46
When do I refer an issue to AskTech?
Last Updated:
May 21, 2024
|
Topics:
AskTech - General Info
AskTech Required
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Views:
50
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